Cut down on checkout time with Marriott eFolio
I believed this is a very good way for Marriott guests's to save time. I remembered when working at the Hyatt in San Diego, which was a 420 rooms type of hotel. Some mornings were very tough as far as check-outs. Customers were in a hurry, they did not want to wait in lines because they had to catch a plane or go to a meeting or whatever.
So, it gets very frustrating for them as well as the staff. Especially when I had a very good customer, who was coming repeatedly and had a good contact with him or her, I did not like seeing him wait at the end of the line.
It might also be a way of reducing stress for the staff and guests.
You already have systems like Pay-Tv, in your room in which you can pay directly with your credit card, on the T.V.
Moreover, it is also a way to fidelize your clientele.
Article's link :
http://www.hotelmarketing.com/index.php/content/article/061117_cut_down_on_checkout_time_with_marriott_efolio/
Wednesday, November 22, 2006
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment